Return Policy
Your satisfaction is our top priority. We stand behind the quality of every product we sell. If you are not completely happy with your purchase, our hassle-free return and refund process is here to help.
At aokede.com, we believe in making things right. Whether you received a damaged item, the wrong product, or simply changed your mind, we have a straightforward return process designed to be as easy as possible.
Our return window is 30 days for non-perishable items and 24 hours for perishable items (fresh produce, dairy, meat, frozen goods). Perishable item claims require photo documentation of the issue. All returns are subject to the conditions outlined below.
For the fastest resolution, please have your order number ready and contact us through your My Account dashboard, email (returns@aokede.com), or phone (+1-800-123-4567). Our customer support team is available Monday through Saturday, 8:00 AM to 8:00 PM EST.
Return Process
Step 1: Initiate Your Return
Log into your My Account dashboard and navigate to your order history. Select the order containing the item you wish to return and click "Request Return." Choose the reason for your return from the dropdown menu and provide any additional details. For perishable items, upload clear photos showing the issue (damage, spoilage, incorrect item). Alternatively, contact our support team directly at returns@aokede.com or call +1 (800) 123-4567. Please initiate returns within 30 days of delivery for non-perishable items or within 24 hours for perishable items.
Step 2: Receive Return Authorization
Our customer support team will review your return request within 24 hours (typically much faster during business hours). Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions via email. For defective or incorrectly shipped items, a prepaid return shipping label will be included. For perishable items that arrived damaged or spoiled, we may issue an immediate refund or replacement without requiring a physical return — just the photo documentation.
Step 3: Pack & Ship Your Return
Pack the item securely in its original packaging if possible, or use equivalent protective packaging. Include the RMA number on the outside of the package and place a copy inside. Drop off the package at any UPS, FedEx, or USPS location using the provided shipping label. For defective, damaged, or incorrectly shipped items, return shipping is completely free — we provide a prepaid label. For change-of-mind returns on non-perishable items, a flat return shipping fee of $5.99 will be deducted from your refund. Keep your tracking number as proof of shipment.
Step 4: Refund Processing
Once we receive and inspect your returned item (typically within 1-2 business days of arrival at our facility), we will process your refund. You will receive an email confirmation when your refund has been initiated. Refunds are issued to your original payment method: credit/debit cards take 5-10 business days to reflect; PayPal refunds appear within 3-5 business days; store credit is applied instantly. If you paid with a gift card, the refund will be issued as a new gift card code. For exchanges, the replacement item will be shipped within 1-2 business days of receiving your return.
Conditions & Notes
Return Eligibility & Conditions
• 30-Day Return Window: Non-perishable items may be returned within 30 days of delivery. Items must be unopened, unused, and in their original packaging with all tags and seals intact.
• 24-Hour Perishable Claims: Fresh produce, dairy, meat, seafood, frozen goods, and other perishable items must be reported within 24 hours of delivery. Photo documentation is required showing the issue (damage, spoilage, temperature abuse, wrong item).
• Non-Returnable Items: The following items cannot be returned or refunded: opened food products and consumables, gift cards and store credit, clearance/final sale items (marked on product page), personalized or custom-made items, and items damaged due to customer mishandling after delivery.
• Damaged or Defective Items: If your order arrives damaged, defective, or materially different from what was described, we will provide a full refund or free replacement at your choice — including return shipping costs. Please report damaged items within 48 hours and retain all packaging materials for carrier claims.
• Wrong Item Received: If you receive an incorrect item, contact us immediately. We will ship the correct item at no charge and provide a prepaid label for the wrong item. You may keep the incorrect item if it is a perishable product.
• Exchanges: We offer direct exchanges for non-perishable items. If the replacement item has a different price, the difference will be charged or refunded accordingly. Exchange shipping is free for defective items.
• Partial Orders: If only some items in your order need to be returned, you may return individual items. Each item will be refunded based on its individual price.
• Refund Timeline Summary: Inspection upon receipt: 1-2 business days. Refund processing: 1-3 business days. Bank/card reflection: 5-10 business days. Total estimated time: 7-15 business days from when we receive your return.
• Dispute Resolution: If you are not satisfied with the outcome of your return request, you may escalate the matter by emailing escalations@aokede.com. We are committed to finding a fair resolution for every customer.
For any questions about our return policy, please contact our support team at returns@aokede.com or call +1 (800) 123-4567.